Setting up Mail on an iPhone or iPad

This article walks you through setting up your email on your iphone/ipad devices. The below set-up is the iphone but both set-ups are identical so you can use the same for any ipad device.

1 - Open the settings application and scroll down to and tap on Accounts and Passwords

Then tap Add Account

Tap Other

Tap Add Mail Account.

2 - Next, You will need to enter your email account details you set-up in your cpanel account.

Enter the information as follows:
Name: This is the name that will appear to your recipients when you send out email.
Email: This should be the full mailbox address you created in cPanel.
Password: This will be the password you set for the mailbox in cPanel.
Description: How this email address will appear to you within the Mail app.
Click Next.

3 - Next you will need to enter your server details for your email account. These server settings can also be found within "Connect Devices" in your email account within cpanel.

Enter the information as follows:

IMAP/POP: Select IMAP from the toggles at the top.

Name: This is the name that will appear to your recipients when you send out email.

Email: This should be the full email address you created in cPanel.

Description: How this email address will appear to you within the Mail app.

Under Incoming Mail Server enter the information as follows:

Host Name: This should be set to either mail.yourdomain or your host server name.
Username: This should be the full email address you created in cPanel.
Password: This will be the password you set for that email address.

Under Outgoing Mail Server enter the information as follows:

Host Name: This will be the same as the Incoming Mail Server Host Name.
Username: This should be the full email address you created in cPanel.
Password: This will be the password you set for that email address.
Click Next.

4 - NOTE: For your email account to work, you must turn on MAIL

5 - You will see now that your new email account has been added, however there are some other additional checks you should do. Tap on the newly created email account.

Under IMAP, tap the email address.

Tap the setting titled SMTP.

Tap the Primary Server record and ensure all the details for your outgoing mail server are correct. 

Ensure that the settings are correct and as follows;

Server: On
Use SSL: On
Authentication: Password
Server Port: 587 or 465
Tap Done (top right).
Tap Account at the top left.

6 - Next, tap on Advanced

Scroll down to the bottom of this screen. Ensure the following details are correct:

Use SSL: On
Authentication: Password
IMAP Path Prefix: INBOX
Server Port: 993
Click Account to return to the previous screen at the top left.
Click Done (top right).

Your new email account should now be complete and working correctly. If for some reason you're still having issues then please open a support ticket by logging into your account.