How to change your primary cPanel hosting account domain

All cPanel accounts have a primary domain name associated with them. This main domain can only be changed by raising a Support Request.

When you submit your support request you'll need to specify

• the cPanel account username
• the existing domain name
• the new domain name you wish to use.

The cPanel username itself (your cPanel username) will not and cannot change.

Remember to make sure the new domain's nameservers are set to Planethippo otherwise you won't be able to control the new domain's DNS records via your cPanel account.

Things to bear in mind

The domain must not already be assigned to a Planethippo cPanel account

Because we operate a central DNS system, we can't host the same domain twice on our network. Therefore if the new domain name is the primary domain for another cPanel account, or it is parked or added-on to an existing cPanel account, you will have to remove it before we can fulfil your request.

All existing mailboxes will be renamed following these rules 

All existing mailboxes for which there was not already a user@newprimary.com will be renamed to user@newprimary.com

e.g. if you have hippo@oldprimary.com and you DON'T have hippo@newprimary.com, then after the change, all of the messages and folders in hippo@oldprimary.com will now be in hippo@newprimary.com

All existing hippo@oldprimary.com mailboxes for which there WAS already a user@newprimary.com will be REPLACED by the mailbox for user@newprimary.com

e.g. if you have hippo@oldprimary.com AND hippo@newdomain.com, then after the change you will find that hippo@newdomain.com will contain the same content as it did when it was still a parked/addon domain. You will lose the email from the old domain mailbox.