Upcoming Service Upgrade: No Action Required
Dear Valued customer,
We are pleased to let you know that we are upgrading our hosting platform to improve performance, reliability, and security for your website and email services.
This upgrade will move your hosting account to our new infrastructure. This change will provide:
• Faster website loading speeds
• Improved uptime and stability
• Better email deliverability
• Increased overall security
When Is This Happening?
Scheduled migration window:
From Date: 6/05/2026
Time: 8:30am - 5:30pm (Our team will handle everything.)
End Date : We will update Once done
Will There Be Downtime?
We expect little to no downtime. In some cases, there may be a brief service interruption of around 5 to 15 minutes during final DNS updates.
Do You Need To Do Anything?
No. Our team will handle the full transfer, including:
• Website files
• Databases
• Email accounts and inboxes
• FTP and security settings
Your website, domain, and email settings will remain exactly the same.
After the Upgrade
All services will continue to work normally. If you notice anything unusual, please contact us.
Support
If you have questions or concerns, please reach out:
Email: support@planethippo.com
Helpdesk: https://clients.planethippo.co.uk/login
Thank you for your continued trust. We are committed to providing you with reliable and improved hosting performance.
Kind regards,
PlanetHippo Support
support@planethippo.com